RewardPay web portal

Project Duration

2023-Present

Services Provided

Product Design, Marketing Collaterals, UX & UI

What is it

• Payment Solution: Businesses pay RewardPay with their American Express card, and RewardPay handles all business payments (tax bills, suppliers, super) via EFT or BPAY
• Core Benefit: Earn credit card reward points on all business expenses, even when suppliers don't accept Amex directly
• Reward Rates: Earn up to 2 reward points per $1 of business spending
• Bonus Feature: Option to earn additional Qantas Points (up to 1 point per $1) on top of existing Amex reward points.

Problem summary, challenges and achievements

RewardPay approached me with an expanding product that had just secured a major partnership with Qantas Business Rewards, requiring strategic product design to integrate new functionality while supporting their growth trajectory.

• Design complete integration of Qantas Business Rewards system into existing RewardPay platform, creating dual points tracking without disrupting current user experience
• Develop all new touch points and functionality needed for the partnership while maintaining product cohesion and usability
• Establish scalable design patterns that could support RewardPay's continued expansion and future partnerships.

New Qantas Business Rewards section

• Portal Integration: Added a prominent banner on the RewardPay Portal homepage featuring the Qantas partnership. The banner includes an informational link about the partnership benefits and a clear call-to-action to connect Qantas Business Rewards accounts.
• Dedicated Landing Page: Created a RewardPay-Qantas linking page that captures and validates essential customer information (including Frequent Flyer details) required for Qantas API integration and account connection.
• Dedicated Tracking Section: Implemented a new Qantas Business Rewards section within the RewardPay Portal, enabling customers to monitor their earned points and providing an additional entry point for account linking.

More product features I have designed

User roles and permissions

The existing RewardPay portal was limited to one user per organisation. Customers had been requesting the ability to delegate payment responsibilities to employees. I designed a roles system supporting two key patterns:

• Many users to one organisation — multiple users connect to a single organisation and perform tasks based on their assigned role
• One user to many organisations — users connect across multiple organisations using the same credentials

Wallet management

I designed the payment methods section for managing credit cards and pay-by-bank accounts — covering add, edit, and delete flows. The interaction keeps common tasks lightweight: users can rename saved cards and bank accounts directly inline without navigating to a separate screen.

Marketing & promotional tiles

I designed promotional tiles for the RewardPay dashboard homepage — surfacing partner offers and platform promotions directly within the product experience. These include co-branded Amex card acquisition offers and RewardPay onboarding incentives, designed to drive conversions without disrupting the core dashboard workflow.