RewardPay web portal
Company: RewardPay
Success metric:New Qantas Partnership
Seamlessly integrated Qantas Business Rewards into RewardPay—dual-points, zero UX disruption, scalable patterns for future partnerships.
- Project Duration
- 2023–Present
- Services Provided
- Product Design, Marketing Collaterals, UX & UI
- Payment Solution: Businesses pay RewardPay with their American Express card, and RewardPay handles all business payments (tax bills, suppliers, super) via EFT or BPAY
- Core Benefit: Earn credit card reward points on all business expenses, even when suppliers don't accept Amex directly
- Reward Rates: Earn up to 2 reward points per $1 of business spending
- Bonus Feature: Option to earn additional Qantas Points (up to 1 point per $1) on top of existing Amex reward points.
Problem & challenges
RewardPay approached me with an expanding product that had just secured a major partnership with Qantas Business Rewards, requiring strategic product design to integrate new functionality while supporting their growth trajectory.
- Design complete integration of Qantas Business Rewards system into existing RewardPay platform, creating dual points tracking without disrupting current user experience
- Develop all new touch points and functionality needed for the partnership while maintaining product cohesion and usability
- Establish scalable design patterns that could support RewardPay's continued expansion and future partnerships.
Qantas Rewards section
- Portal Integration: Added a prominent banner on the RewardPay Portal homepage featuring the Qantas partnership. The banner includes an informational link about the partnership benefits and a clear call-to-action to connect Qantas Business Rewards accounts.
- Dedicated Landing Page: Created a RewardPay-Qantas linking page that captures and validates essential customer information (including Frequent Flyer details) required for Qantas API integration and account connection.
- Dedicated Tracking Section: Implemented a new Qantas Business Rewards section within the RewardPay Portal, enabling customers to monitor their earned points and providing an additional entry point for account linking.
More product features
User roles and permissions
The existing RewardPay portal was limited to one user per organisation. Customers had been requesting the ability to delegate payment responsibilities to employees. I designed a roles system supporting two key patterns:
- Many users to one organisation — multiple users connect to a single organisation and perform tasks based on their assigned role
- One user to many organisations — users connect across multiple organisations using the same credentials
Wallet management
I designed the payment methods section for managing credit cards and pay-by-bank accounts — covering add, edit, and delete flows. The interaction keeps common tasks lightweight: users can rename saved cards and bank accounts directly inline without navigating to a separate screen.
Promotional tiles
I designed promotional tiles for the RewardPay dashboard homepage — surfacing partner offers and platform promotions directly within the product experience. These include co-branded Amex card acquisition offers and RewardPay onboarding incentives, designed to drive conversions without disrupting the core dashboard workflow.
